Orders ship within 1–2 business days and arrive 6–12 business days after shipping (allow up to 16 during Nov–Dec peak season). Shipping is always free and fully tracked within the US.

You will receive a confirmation email within minutes of placing your order. If you do not see it, check your spam folder - or write to support@nevorostore.com and we will confirm it right away.

Yes - email support@nevorostore.com with your order number within 12 hours of ordering and we will update the address before it ships.

Sleep under it for up to 30 nights. If it's not for you, email us within 30 days of delivery for a refund or exchange — used is fine, as long as it's complete and undamaged (change-of-mind return shipping is paid by the customer). Damaged or defective? Free replacement or full refund, no return needed.