REFUND POLICY

Last updated: August 21, 2026

We want you to actually love what you bought. If you don't, we make this easy.

30-NIGHT SLEEP-ON-IT GUARANTEE

You have 30 days from the day your order is delivered to request a refund or an exchange. Try it, sleep on it, live with it — if it isn't right for you, we'll take care of it.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or not working as described, email us within 30 days of delivery with your order number and a photo or short video of the issue. We will send you a free replacement or a full refund — no return required. You will never pay to fix our mistake.

CHANGE-OF-MIND RETURNS

If the product works fine but you simply don't want it, we accept returns within the 30-day window under these conditions: the item must be unused, in its original condition and packaging. Email us first at support@nevorostore.com with your order number and we will send you the return address and instructions — please do not ship anything without contacting us first, as unauthorized returns cannot be processed. Return shipping for change-of-mind returns is paid by the customer. Once we receive and inspect the item, we issue your refund.

HOW TO REQUEST A REFUND

Email support@nevorostore.com with your order number. That's the entire process. We reply within 24 hours on business days.

WHEN YOU GET YOUR MONEY

Approved refunds are issued to your original payment method within 2 business days of approval. Depending on your bank or card issuer, the money typically appears in your account within 5–10 business days after that.

EXCHANGES

Want a different color or model instead of a refund? Just tell us in your email — exchanges are free for damaged or defective items, and processed once we receive your return for change-of-mind requests.

LATE OR MISSING REFUNDS

If you haven't received your refund after 10 business days, first check with your bank or card issuer — processing times vary. If it still hasn't arrived, contact us at support@nevorostore.com and we will track it down.