Shipping policy

SHIPPING POLICY Last updated: September 30, 2026

Thank you for shopping with NEVORO. Below is everything you need to know about how and when your order arrives.

ORDER PROCESSING All orders ship within 1–2 business days (Monday through Friday, excluding U.S. federal holidays) after your order is placed. You will receive a confirmation email as soon as your order is received, and a second email with tracking information as soon as your order ships.

DELIVERY TIME Most orders arrive 6 to 12 business days after they ship. During peak season (November–December) please allow up to 16 business days.

NEVORO products are shipped directly from our international fulfillment partners. This allows us to keep our prices well below retail, and it is the reason delivery takes longer than a domestic warehouse would. We would rather tell you this clearly up front than surprise you after you have paid.

HOLIDAY ORDERS For the best chance of delivery before Christmas, please order by November 30. Orders placed after that date may arrive after December 25.

SHIPPING COST Shipping is free and fully tracked on all orders within the United States. There is no minimum purchase required.

WHERE WE SHIP We currently ship to all 50 U.S. states. We do not ship to Puerto Rico, U.S. territories, APO/FPO/DPO military addresses, or outside the United States.

TRACKING A tracking number is emailed to you as soon as your package leaves our fulfillment center. Please allow 2 to 5 business days for tracking information to begin updating. It is normal for tracking to show no movement for several days while a package is in international transit. This does not mean your package is lost.

If you have not received tracking information within 5 business days of your order confirmation, email us at support@nevorostore.com and we will resolve it.

CUSTOMS, DUTIES AND TAXES The price you pay at checkout is the total price. NEVORO covers any import duties or customs fees that may apply. You will never be asked to pay anything to receive your package.

DELAYS Occasionally, shipments are delayed by customs processing, carrier backlogs, severe weather, or peak season volume. If your order has not arrived 20 business days after shipping, contact us at support@nevorostore.com and we will either re-ship your order at no cost or issue a full refund. Your choice.

INCORRECT ADDRESSES Please double-check your shipping address at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange a re-ship. If we cannot reach you within 30 days, the order will be refunded minus the shipping cost we incurred.

If you notice a mistake in your address, email support@nevorostore.com immediately. We can correct it before the order ships, but not after.

LOST OR DAMAGED PACKAGES If your package is confirmed lost in transit, or arrives damaged, contact us with your order number and, in the case of damage, a photo. We will replace it at no cost to you. You do not need to return a damaged item.

MULTIPLE PACKAGES Orders containing more than one item may arrive in separate packages on different days. If part of your order arrives and the rest has not shown up within 5 business days, contact us.

CONTACT NEVORO Email: support@nevorostore.com WhatsApp: +1 (980) 266-0463 We reply to all messages within 24 hours, Monday through Saturday.