Shipping policy

SHIPPING POLICY

Last updated: August 6, 2026

Thank you for shopping with NEVORO. Below is everything you need to know
about how and when your order arrives.

ORDER PROCESSING
All orders are processed within 1-2 business days (Monday through Friday,
excluding U.S. federal holidays) after your order is placed. You will
receive a confirmation email as soon as your order is received, and a
second email with tracking information as soon as your order ships.

Orders placed after 5:00 PM ET on Friday are processed the following
business day.

DELIVERY TIME
Estimated delivery is 8 to 16 business days from the date your order
ships. Total time from order to doorstep is typically 9 to 18 business
days.

NEVORO products are shipped directly from our international fulfillment
partners. This allows us to keep our prices well below retail, and it is
the reason delivery takes longer than a domestic warehouse would. We would
rather tell you this clearly up front than surprise you after you have
paid.

SHIPPING COST
Shipping is free on all orders within the United States. There is no
minimum purchase required.

WHERE WE SHIP
We currently ship to all 50 U.S. states. We do not ship to Puerto Rico,
U.S. territories, APO/FPO/DPO military addresses, or outside the United
States.

TRACKING
A tracking number is emailed to you as soon as your package leaves our
fulfillment center. Please allow 2 to 5 business days for tracking
information to begin updating. It is normal for tracking to show no
movement for several days while a package is in international transit.
This does not mean your package is lost.

If you have not received tracking information within 5 business days of
your order confirmation, email us at support@nevorostore.com and we will
resolve it.

CUSTOMS, DUTIES AND TAXES
The price you pay at checkout is the total price. NEVORO covers any import
duties or customs fees that may apply. You will never be asked to pay
anything to receive your package.

DELAYS
Occasionally, shipments are delayed by customs processing, carrier
backlogs, severe weather, or peak season volume. These delays are outside
our control. If your order has not arrived 20 business days after
shipping, contact us at support@nevorostore.com and we will either
re-ship your order at no cost or issue a full refund. Your choice.

INCORRECT ADDRESSES
Please double-check your shipping address at checkout. If an order is
returned to us because the address was incomplete or incorrect, we will
contact you to arrange a re-ship. If we cannot reach you within 30 days,
the order will be refunded minus the shipping cost we incurred.

If you notice a mistake in your address, email support@nevorostore.com
immediately. We can correct it before the order ships, but not after.

LOST OR DAMAGED PACKAGES
If your package is confirmed lost in transit, or arrives damaged, contact
us with your order number and, in the case of damage, a photo. We will
replace it at no cost to you. You do not need to return a damaged item.

MULTIPLE PACKAGES
Orders containing more than one item may arrive in separate packages on
different days. If part of your order arrives and the rest has not shown
up within 5 business days, contact us.

CONTACT
NEVORO
Email: support@nevorostore.com
We reply to all emails within 24 hours, Monday through Friday.